|9th Nov, 2016|
|Document verification will be done within 48 hours|
Looking to the members situations, even they are not able to verify it within couple of week.
We have increased staffs in verification department, Now all the document submitted will be reviewed within 48 hours.
Normally it will take less than 6 hours.
After document upload they can talk to live chat staffs to speedup the process.
Fully verified member will get more privileges than others.
|8th Nov, 2016|
|Security updates for BTC-e USD users|
We have some Security/Fraud prevention implementations in BTC-e withdraw.
BTC-E USD coupon codes were usable by anyone and had more frauds in past.
To prevent such frauds, protecting members funds, BTC-e introduce new feature.
We have started using that feature so like you to update same to you.
Please update your username of BTC-e account (Its NOT the email used to login)
Like [email protected] is email with BTC-e, but the username is merchantshares
You need to update the username in MS wallet page.
Login to your MS account, Go to My Account then click on Wallet and you will see the list of payment method accounts.
Update your email address to BTC-e username.
Then confirmation email will send to your email, once you confirm it will be updated.
BTC-e withdrawal code now only work in your account, even on exposed no one can redeem it.
You can change it on wallet page "My Account" > "Wallet"
If you have any BTC-e wallet.
Click here to see where you can find your BTC-e Username
|7th Nov, 2016|
|STP issue - updates|
Sorry for the late updates, we can not inform member until we got approval.
As we all know there was issue with STP time to time.
Compliance have given approval to help current STP depositor to next payment method to withdraw.
We are working on the process to make it simple, secure and reliable.
Next update will come within 24-48 hours.
|2nd Nov, 2016|
|New system implemented on withdraw|
If our system detect failure of successful withdraw. ie. Withdraw Pending.
Then system auto disable the payment method for withdraw.
This helps to prevent withdraw pending and no more manual review to process thousands of withdraw.
Our IT dept. and finance dept. investigate on the issue and fix it.
Hope you understand the situation. We are trying our best level to prevent further problem.
Sorry for inconvenience.
|1st Nov, 2016|
|Maintenance to the NETELLER system|
Dear NETELLER Merchant,
We will be performing maintenance to the NETELLER system on Sunday 6 November beginning at 22:00 UTC and ending at 01:00 UTC (7 November).
During this time, NETELLER and Net+ services will be unavailable. Both you and your customers will be unable to access the NETELLER website or process transactions via our API.
We regret any inconvenience this may cause. Should you have any questions, please contact NETELLER Merchant Support team or your Account Manager.
NETELLER Merchant Services
|1st Nov, 2016|
|Upcoming New Investment Sector "Crypto Coins"|
A crypto coins is a digital asset designed to work as a medium of exchange using cryptography to secure the transactions and to control the creation of additional units of the currency. Cryptocurrencies are a subset of alternative currencies, or specifically of digital currencies.
We have been practicing Crypto Currencies since last 6 month in small scales in a live environments.
We are now confident to manage funds in new investment sector "Crypto Coins", Which has been approved from our compliance department.
Diverse investment sector will enable us to decrease risk factor so that we can help more members with low risk possible.
Crypto Coins is expected to be launched with higher limits than the current investment sectors.
Be ready with your funds for new sector, It will be available in our earliest possible time.
|30th Oct, 2016|
|Happy Diwali to Hindus, Jains & Sikhs|
We wishes you and your family a very happy & prosperous Diwali. May this festive of lights bring the glory and fulfillment in every aspect of your life.
Diwali is celebrated by Hindus, Jains, Sikhs and some Buddhists to mark different historical events, stories but they all symbolise the victory of light over darkness, knowledge over ignorance, good over evil, hope over despair.
Hoping for many more years of collaboration, support and celebration.
NOTE: Our Indian live chat support staff may go offline this period, They will try to come online when every possible. You can post general problems in facebook group, we will be watching facebook group time to time.
|30th Oct, 2016|
|All pending withdraw resolved|
As of now all the pending withdraw related support tickets are resolved.
As it has to be manually verified it took longer time than expected.
Around 40% withdraw were already sent and showing pending in system.
Around 40% withdraw are processed by finance dept.
Around 20% withdraw are canceled member can withdraw it instantly.
All members have got replied from support departments.
Sorry for the delay and inconvenience.
|29th Oct, 2016|
|STP withdraw pending ? Talk to Live Chat|
For next few hours our Live Chat agents can help you to instantly process your pending withdraw.
If you have already received withdraw and showing pending then inform them about it and also the transaction number.
It helps them to close support ticket faster.
|28th Oct, 2016|
|Getting more referrals then before|
We have done few modification on representative and testimony page.
If some one from USA accessing those page then we will show their country's representative and testimony.
This will bring more chances to get referrals from own country to signup under you.
MS does not directly accept new signups and being sponsor its your responsibility to educate member before they do deposit.
If sponsor does not help their downline they can change sponsor (before they invest) or to MS admin anytime.
So do take care of your referrals and help them as much as they can.